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Coronavirus (COVID-19)

In response to the recent declarations by Gov. Roy Cooper and the Federal government, and to help mitigate the spread of COVID-19, the City of Claremont will suspend public access to all City buildings beginning 12 p.m. March 25th until further notice.

Claremont City Hall: The City encourages customers paying bills to use the drive through, drop box, or our online bill payment option at Staff are available by phone at 828-466-7265 to assist customers who wish to establish service, disconnect service, or are in need of any other assistance.

Claremont Police Department:  If you need a report, please send an email to requesting the report required.  Non-emergency concerns and questions should be addressed by calling the Police Department at Call to 828-464-3112 or 828-466-7265. If you have an emergency, call 911.

Claremont Fire Department: Smoke detectors and car seat safety checks are by appointment only. Please call 828-323-5795 for information regarding smoke detector installation and safety seat checks. Non-emergency concerns and questions should be addressed by calling the Fire Department at 828-459-9296 or 828-466-7265. If you have an emergency, call 911.

The Claremont Public Works Facility: Concerns and questions should be addressed by calling the Public Works Department at 828-459-7800 or 828-466-7265 .

The City of Claremont will continue to provide services including police, fire, water/wastewater, electricity, and sanitation. Protecting the health, safety and welfare of our neighbors is our highest priority. We will continue to evaluate and make adjustments as needed.


Coronavirus (COVID-19) Information
Catawba County Public Health is actively monitoring the COVID-19 pandemic, and we are working to ensure our community is ready to respond. To provide you the most accurate and updated information about COVID-19, the following resources have been gathered for your reference.

Current Status in Catawba County

On March 23, NC Governor Roy Cooper signed an Executive Order expanding the list of public places he was ordering closed, lowering the limit for the number of people at public gatherings to 50, and extending the closing of public schools through May 15.

On March 23, three new cases of COVID-19 have been identified in Catawba County bringing the total number of confirmed cases to four. Read more HERE.

On March 23, CDC extended its definition of individuals at high risk of coronavirus complications. Learn more.

On March 20, NC Governor Roy Cooper issued an Executive Order facilitating critical motor vehicle operations and delegating authority to the secretary of the department of health and human services to waive regulations in order to expand access to child care and support local health departments.

On March 20, the first case of COVID-19 was confirmed in Catawba County.

On March 18, Catawba County Board Chair Randy Isenhower declared a State of Emergency in Catawba County. The declaration covers the entire area of Catawba County and was made by and with the consent of all municipalities within Catawba County.

On March 17, NC Governor Roy Cooper issued an Executive Order mandating that North Carolina restaurants and bars will be closed to sit-down service and limited to take-out or delivery orders starting at 5 pm tonight, March 17, 2020. Grocery stores, gas stations, and convenience stores, are exempt from this order and will remain open, though they may not serve sit-down food. Additionally, the order lifts some restrictions on unemployment benefits and adds benefit eligibility for those out of work because they have the virus or must care for someone who is sick. Learn more.

On March 16, President Donald Trump issued his Coronavirus Guidelines for America, “15 Ways to Slow the Spread.” Learn more.

On March 16, NC DHHS issued Interim Guidance for Organizations that Gather Less than 50 People. Learn more.

On March 14, Governor Roy Cooper issued an executive order closing all K-12 public schools in North Carolina, starting on March 16, for a minimum of two weeks. The order also prohibits mass gatherings of more than 100 people. Learn more.

On March 12, NC DHHS released recommendations for employers and employees regarding mitigation measures including teleworking technologies, staggering work schedules, and considerations for canceling non-essential travel. Workplaces should hold larger meetings virtually, to the extent possible. Additionally, employers should arrange the workspace to optimize distance between employees, ideally at least six feet apart. Employers should urge high risk employees to stay home and urge employees to stay home when they are sick and maximize flexibility in sick leave benefits. Learn more.

On March 10, Governor Roy Cooper issued an executive order declaring a state of emergency. The declaration activates the Emergency Operations Center to help agencies coordinate from one location and makes it easier to purchase needed medical supplies, protect consumers from price gouging, and increase county health departments’ access to state funds. In addition to Governor Cooper’s emergency declaration, the NC DHHS is making several recommendations to slow the spread of COVID-19 and reduce the number of people infected. Learn more.

On March 3, North Carolina reported its first case of COVID-19, the disease caused by the coronavirus. COVID-19 is currently not widespread and the North Carolina Department of Health and Human Services is providing timely updates on our state’s status. Learn more.

Questions? Get the Facts.

Frequently Asked Questions NC DHHS Website
Frequently Asked Questions Printable Handout

North Carolina COVID-19 Hotline: 1-866-462-3821

North Carolina COVID-19

North Carolina COVID-19 Online

NC 2-1-1: Governor Roy Cooper announced NC 2-1-1 by United Way of North Carolina as a resource for people to call for assistance related to the COVID-19 coronavirus. NC 2-1-1 is an information and referral service that families and individuals can call to obtain free and confidential information on health and human services resources within their community. NC 2-1-1 operates 24 hours a day, seven days a week, 365 days a year and resources are available in most languages. North Carolinians can text COVIDNC to 898211 to receive general information and updates about COVID-19. Sign up now to get regular alerts on the rapidly evolving situation and North Carolina’s response.

Urgent Childcare: If you are a parent who provides necessary services to, or cares for, members of our communities and your child care has fallen through or is unavailable because of COVID-19 closures, click HERE for information about urgent childcare.

Comprehensive COVID-19 Information and Situation Updates

Centers for Disease Control and Prevention-Coronavirus (COVID-19)
Includes national case counts and prevention guidance.

Coronavirus Disease Response in North Carolina (NCDHHS)
Includes North Carolina case counts, prevention guidance and statewide actions to combat coronavirus.

Coronavirus Disease (COVID-19)-World Health Organization
Includes facts, maps, and global case count information.

Preventing COVID-19: Current Guidance

The steps to prevent coronavirus transmission are similar to the steps to prevent other respiratory illnesses, like the flu. The following are measures we can all take to protect ourselves and our community from getting and spreading respiratory illnesses.

  • Wash hands frequently with soap and water, and for at least 20 seconds each time.
  • Avoid touching your eyes, nose and mouth with unwashed hands.
  • Avoid close contact with people who are ill.
  • Practice social distancing in public when possible by maintaining a 6 foot distance from others.
  • Stay home if you are sick.
  • Cover your mouth and nose with a tissue when you cough or sneeze.
  • Do not reuse tissue after coughing, sneezing, or blowing your nose.
  • Clean and disinfect surfaces that are frequently touched.
  • It is also good practice to start being more aware of the number of times a day your hands touch an object or hard surface and then touch your face without being washed. Limiting the exposure of your nose, mouth and eyes to unwashed hands can help to protect from the spread of all germs and illnesses.
  • For pregnant women and children, review the information and guidance available on the CDC website.

High Risk Individuals
Based on currently available information and clinical expertise, older adults and people of any age who have serious underlying medical conditions might be at higher risk for severe illness from COVID-19.

Based upon available information to date, those at high-risk for severe illness from COVID-19 include:

  • People aged 65 years and older
  • People who live in a nursing home or long-term care facility
  • Other high-risk conditions could include:
    • People with chronic lung disease or moderate to severe asthma
    • People who have heart disease with complications
    • People who are immunocompromised including cancer treatment
    • People of any age with severe obesity (body mass index [(BM]I)≥40) or certain underlying medical conditions, particularly if not well controlled, such as those with diabetes, renal failure, or liver disease might also be at risk
  • People who are pregnant should be monitored since they are known to be at risk with severe viral illness, however, to date data on COVID-19 has not shown increased risk

Many conditions can cause a person to be immunocompromised, including cancer treatment, bone marrow or organ transplantation, immune deficiencies, poorly controlled HIV or AIDS, and prolonged use of corticosteroids and other immune weakening medications.

Guidance for Specific Settings
NC DHHS provides guidance and resources for a range of stakeholders. Information is changing rapidly and is regularly updated as needed.

What We’re Doing

Catawba County Public Health, in coordination with Catawba County Emergency Management and our community partners, is working to ensure the community is prepared to respond to COVID-19. This includes encouraging all county residents and visitors to be our partners in prevention and follow all current prevention guidelines and recommendations.

Additionally, we have convened community meetings with organizations representing various sectors in our community to provide current information about COVID-19 and help ensure they are prepared to respond. These meetings have included healthcare providers, municipalities, schools, law enforcement, first responders, nonprofit organizations, childcare centers, and the faith community.

Public Health is in frequent communication with the North Carolina Department of Health and Human Services regarding response measures. We will continue to provide updated information and guidance as it becomes available.

For additional community education, click HERE.

3288 East Main Street | P.O. Box 446 |  Claremont, NC 28610
Phone: 828-466-7255  |  Fax: 828-466-7185
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